Welcome to Angolo Flowers

Angolo Flowers is a premium online flower shop that is managed by experienced floral artists in Hong Kong. A variety of floral and gift services are available, including preserved flowers, fresh bouquets, boxed flowers, dried flowers, open flower baskets, gift baskets, bridal bouquets, wedding arrangements and corporate floral arrangements.
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We offer a personal delivery service that uses imported flowers from around the world and is shipped daily. The experienced floral artist will create a beautiful floral gift for you according to your budget, occasions and requirements. In addition, we offer discount for corporate floral services to provide your company with daily or weekly flower delivery programs. Please feel free to contact us for any inquiry or quotation.

We Are Awesome Folow Us

一般條款及細則

歡迎瀏覽Angolo Flowers 網上購物商店,本使用條款及細則適用於Angolo Flowers<www.angoloflowers.com>(「本網站」)之用戶。Angolo Flowers及本網站由 Angolo Limited(下稱「Angolo Flowers」,「本公司」,「我們」,「我們的」)所擁有及營運。當閣下瀏覽本公司網上購物商店時,代表您已接受並遵守有關條款及細則,閣下必須評估及承擔所有使用本網上購物商店中的內容及有關風險,而本公司保留相關條款及細則更改或變動之權利而不作另行通知。

免責聲明

 本網站所提供的資料僅供參考之用,本公司不保證本網站所提供的資料屬準確、完整或最新,亦不保證其安全準確、適合使用或不含有電腦病毒。本公司並不會就因本網站的內容而產生或因依賴該等內容而引致的任何損失承擔任何責任。

使用者守則

使用本平台時,即表示同意確保妥善保存閣下之用戶名稱及密碼,及在該帳號中作出之一切活動和決定之責任。Angolo Flowers 對未能遵守此條款之使用者所造成之損失將不負任何責任。

外部連結

 本網站可能會包含連接其他網站的連結。不過,當閣下運用這些連結離開本網站,我們概不能控制其他網站。故此,如果閣下在瀏覽那些網站時提供任何資料,我們概不負責該等資料的保護及私隱事宜,而該等網站亦不受本私隱政策所監管。閣下應審慎行事,並細閱適用於有關網站的私隱聲明。

版權

 本網站所顯示的商標、徽號和服務標誌,由我們擁有。未經我們的書面同意,不可使用此等商標、徽號和服務標誌。本網站所載素材受版權保護。未經我們事前以書面同意,不可將此等素材的任何部分修改、翻版、儲存於檢索系統、傳送、複製、分發或以任何其他方式作商業或公共用途。所有本公司之網上購物商店的內容包括但不限於設計、文章、圖片、標誌、按鈕鍵、形象、軟件、聲音資料。任何改動、抽取、收集、重組及集結皆受香港及國際版權業及任何可引用的知識產權法例所保護。

購物條款及細則

所有貨品及服務均以港幣作為貨幣單位。

閣下的使用本網站進行交易而引致直接或間接的風險、損失及損害,我們不會為此負上任何責任或提供任何形式之賠償,閣下請自行承擔風險。

所有訂單須視乎貨品的供應情況再作最後確認。若訂購之貨品或服務缺貨,我們有權在任何時候取消該訂單,並將已付之全部或部分訂金退還,但不會就缺貨貨品之交易所引致的直接或間接損失負上任何責任或提供任何形式之賠償。

我們保留因任何原因接納或拒絕訂單的最終決定權,即使您收到電郵、電話或其他形式的確認,仍不代表我們接納該訂單;我們有權在任何時候取消該訂單。

基於花材、貨品或材料供應會受到季節或一些不能控制的原因影響,而引致花材、貨品或材料供應短缺。所有產品圖片之供參考,貨品以實物為準。我們可能會以同等或更高價值的花材、貨品或材料代替缺貨產品而不作另行通知,我們保留花材、貨品或材料使用的最終決定權。如不接受更換任何花材、貨品或材料,亦請在備註中說明,若遇上缺貨情況,交易將被視作缺貨取消訂單處理。

花材、貨品或材料價格會因供應、季節及節日有所浮動,價格上可能和網站上顯示有所不同,旺季期間,價格可能出現明顯變動。如出現上述情況,我們將盡力聯絡閣下,務求達到共識。我們有權在任何時候取消該訂單,若遇上缺貨情況,交易將被視作缺貨取消訂單處理。我們不會就貨品價格有所變動所引致的直接或間接損失負上任何責任或提供任何形式之賠償。

請仔細檢查訂單所有內容,如因訂單內容(包括但不限於鮮花品種、材料、顏色、送貨地址及日期等)有誤而導致任何損失,我們將不會承擔任何責任或提供任何形式之賠償。

閣下於本網站購買貨品及服務時,即代表您同意支付訂單內每一項產品及服務費用,包括任何因選購所產生的附加費及運費。所有費用均不設退款。

所有經由網上、電話或電郵處理之訂單,必須於送貨前全數以銀行入帳、轉數快、WeChat或支付寶形式付款(預定貨品前48小時前全數付款),否則我們以取消訂單處理。

所有優惠及折扣均不能與其他推廣折扣、活動或優惠同時使用,亦不能兌換現金。我們有權更改、取消所有折扣及優惠條款而無須事先通知,我們擁有任何推廣及優惠最終決定權。

如須更改或取消訂單,請於送貨時間的48小時前聯絡我們,我們會安排退款手續。於送貨時間的48小時內我們不接受更改或取消訂單,我們將不作退款或更換。部份訂單不設取消、更改及退款,請於付款前確認,本公司保留拒絕更改、取消及更換訂單要求之最終決定權。

請於收貨時確認貨品狀況,所有貨品收貨後不設退換。

送貨時間可能會因天氣及交通等因素而有所延誤,我們會因應情況作出安排。若香港天文台發出八號或以上烈風或暴風信號、紅色或黑色暴雨警告、水浸或山泥傾瀉等警告,我們可能會暫停或延遲送貨,而不作另行通知。客戶可聯絡們的客戶服務部查詢有關安排。待有關警告信號取消後,將會重新安排及恢復送貨。如因上述因素未能於指定時間送達貨品,本公司不會承擔任何責任或提供任何形式之賠償。

若收貨人要求將貨品安置於相關地點、公司接待處或大廈管理處等地方,本公司均作收貨完成處理,我們不會對非收貨人簽收的貨品承擔任何責任或提供任何形式之賠償。

我們不接受買家或收貨人臨時提出更改地址、送貨時間或再次送遞的要求。若無法在指定送遞時間內聯絡收件人、收件人拒收產品、收件人資料有誤或不完整(包括收件地址、姓名及聯絡電話、網上所指定之送遞日期等),本公司不作退款,我們有擁有一切處理貨品之權利。

某些大型企業、醫院及大學等送貨地址,必須把貨品交予接待處讓送到收件人手上。我們會盡力但不保證能直接將貨品送到收件人手中,若遇到上述情況,本公司均作收貨完成處理,我們不會對非收貨人簽收的貨品承擔任何責任或提供任何形式之賠償。

我們的送遞時間為星期一至六09:00-18:00,購物滿$1200提供免費送貨服務,不足$1200送貨服務需另加收費,客戶亦可選擇尖沙咀或炮台山港鐵站交收,如有查詢聯絡我們的客戶服務部查詢。

有關送貨費用如下:
香港島,九龍及新界    $100
特別地區 (東涌‧機場‧欣澳‧迪士尼)    $200
指定派送時間 (指定派送時間內一小時內送達)        另加$200
離島及某些偏遠或無法送至大門入口之地址不設送遞服務。

如升降機不能直達,可能需要額外收取送貨費用,請聯絡我們客戶服務部查詢。

若選擇速遞送貨服務,不們會就貨品在運送途中做成的損壞及遺失承擔任何責任或提供任何形式之賠償。

偶發事故條款

本公司不承擔任何本公司無法合理控制的情況(包括由於天災、火災、水災、意外、暴亂、戰爭、政府政策、罷工或任何本公司不能控制的情況)下所未能履行的義 務或責任,但本公司亦會盡力於此情況下聯絡買方,或提供可預期之期限,若情況未能許可下,本公司將會取消交易而不需負上任何責任。

其他細則

本條款將按照中華人民共和國香港特別行政區(「香港」)法律詮釋及受香港法律所管轄。而本條款每個部分的應用僅限於該法律所允許的程度。若本條款內有任何部 分在任何司法管轄區被禁止或無法執行,只有被禁止或無法執行的部分在該司法管轄區宣告無效,但不會使本條款其餘部分無效或該部分在其他司法管轄區的有效 性、合法性或可執行性均不會受到影響。本公司保留權利,可按其絕對酌情權修改本條款及條件。如有任何爭議,本公司保留最終的決定權。本英文譯本僅供參考之 用,倘若中、英文本之文義有異,應以中文原文為準。

General terms and conditions

Welcome to Angolo Flowers online shop, these terms and conditions apply to users of the Angolo Flowers website at www.angoloflowers.com (the “Website”). Angolo Flowers and the Website are owned by Angolo Limited t/a Angolo Flowers (“Angolo Flowers”, “we”, “us”, “our”). By using the online shop, you agree that you have read these terms and conditions and accepted to be bound by them. You must evaluate and afford all contents and risks before using the online shop, Angolo Flowers reserves the right to make any modifications on terms and conditions without prior notice.

Disclaimer

The website information is intended for readers’ reference only. Angolo Flowers does not guarantee the accuracy, completeness and timeliness of the information, and does not warrant the security or virus as a result of any access or interaction with this website, and accepts no liability for any loss or damage arising or in reliance of this website.

User Guide

By using the online shop, it represents the users agree for keeping their account name and password appropriately, and afford the decisions and responsibilities by using the account. Angolo Flowers is irresponsible to any users do not observe and get loss by this term.

Internet Links 

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Copyright

We own the trademarks, logos and service marks displayed on this website. These shall not be used without the written permission of us. Materials on this site are protected by copyright. No part of these materials may be modified, reproduced, stored in a retrieval system, transmitted, copied, distributed or used in any other way for commercial or public purposes without prior written consent of us. All contents on our online shop, including but not limited to design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on this site, are the exclusive property of us and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of us and is protected by Hong Kong and international copyright and other applicable intellectual property laws.

Shopping Terms and Conditions

All goods and services are in Hong Kong dollars.

We will not be liable or provide any form of compensation for your direct or indirect risks, losses and damages arising out of your use of this website. You are solely responsible for the risks.

All orders are subject to final confirmation depending on the availability of the goods. If the goods or services ordered are out of stock, we reserve the right to cancel the order at any time and refund all or part of the deposit paid, but will not be liable for any direct or indirect losses due to the shortage of stocks.

We reserve the right to accept or reject an order for any reason, even if you received an email, phone call or other form of confirmation, it does not imply acceptance of the order; we reserve the right to cancel the order at any time.

The supply of flowers, goods or materials will be affected by the season or some uncontrollable factors, resulting in a shortage of supplies of flowers, goods or materials. All product images are for reference, the goods are subject to the actual product. We may replace out-of-stock products with flowers, goods or materials of equal or higher value without prior notice. We reserve the right to make the final decision on the use of materials, goods or materials. If you do not accept the replacement of any flowers, goods or materials, please indicate in the Order Notes during check out. In the event of out of stock, the transaction will be treated as out of stock cancellation order processing.

The price of flowers, goods or materials may fluctuate due to supply, season and holiday, and the price may differ from that displayed on the website. During the peak season, prices may change significantly. In the event of the above, we will try our best to contact you in order to reach a consensus. We reserve the right to cancel the order at any time. In case of out of stock, the transaction will be treated as out of stock cancellation order processing. We will not be liable or provide any form of compensation for any direct or indirect damages resulting from changes in the price of the goods.

Please carefully check all the contents of the order. If there is any loss due to the wrong content of the order (including but not limited to the variety of flowers, materials, color, delivery address and date), we will not assume any responsibility or provide any form of compensation.

By purchasing goods and services on this website, you agree to pay for each product and service in the order, including any surcharges and shipping charges incurred as a result of the purchase. There shall be no refund.

All orders processed via the Internet, telephone or email must be paid in full by bank, fast, WeChat or Alipay (all payments 48 hours prior to the scheduled order), otherwise we will cancel the order.

All offers and discounts cannot be used in conjunction with other promotional discounts, events or offers, and cannot be redeemed for cash. We reserve the right to change or cancel all discounts and offers without prior notice. We have the final decision on any promotion and offers.

If you need to change or cancel your order, please contact us 48 hours before the delivery time and we will arrange a refund. We will not accept changes or cancel orders within 48 hours of delivery time, it will not be refunded or replaced. Some orders are not possible to cancel, modify and refund. Please confirm before payment, we reserve the right to reject the change, cancellation and replacement of the order.

Please confirm the condition of the goods at the time goods are received. All goods will not be returned after delivery.

Delivery time may be delayed due to factors such as weather and traffic. We will make arrangements according to the situation. If the Hong Kong Observatory issues warnings of gale or storm signal No. 8 or above, red or black rainstorm warning, flooding or landslip, we may suspend or delay delivery without further notice. Customers can contact the customer service department to inquire about the arrangement. After the warning signal is cancelled, the delivery will be rescheduled and resumed. If the goods cannot be delivered at the specified time due to the above factors, the company will not assume any responsibility or provide any form of compensation.

If the consignee requests the goods to be delivered at place such as the company reception or the building management office, etc., we will treat the delivery as completed. We will not assume any responsibility or provide any form of compensation for goods not signed by the consignee.

We do not accept requests from buyers or consignees to temporarily change the address, delivery time or re-delivery. If the recipient cannot be contacted within the specified delivery time, the recipient rejects the product, or the recipient’s information is incorrect or incomplete (including the recipient address, name and contact number, delivery date specified on the Internet, etc.) The company does not make refunds, we have the right to handle all goods.

For delivery addresses of some large enterprises, hospitals and universities, the goods must be delivered to the reception desk in order to make arrange to deliver to the recipient. In this event, we will do our best but not guarantee that the goods will be delivered directly to the recipient. If the above situation occurs, we will treat the delivery as completed. We will not assume any responsibility or provide any form of compensation for goods not signed by the consignee.

Our delivery time is from Monday to Saturday from 09:00 to 18:00, and free shipping is available for order over $1200. There will be an additional shipping charges if order is under $1200. Customers can also choose to pick up at Tsim Sha Tsui or Fortress Hill Station. If you have any enquiries, please contact our customer service department.

The shipping charges are as follows:

Hong Kong Island, Kowloon and the New Territories $100
Special Area (Tung Chung, Airport, Sunny Bay, Disney) $200
Specify delivery time (delivered within one hour of the specified delivery time) +$200

There is no delivery service for outlying islands and certain remote or unreachable entrances to the gates.

If the lift is not directly accessible, additional shipping charges may apply. Please contact our Customer Service Department for enquiry.

If you choose the quick delivery service, you will not be liable for any damage or loss caused by the goods in transit or provide any form of compensation.

Force Majeure

Angolo Flowers is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. Angolo Flowers will endeavor to notify customer of the delay and its expected duration. If so prevented for longer than a reasonable time, we may elect to cancel the order without liability to the buyer.

Other Terms

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and Angolo Flowers agree to submit to the exclusive jurisdiction of the Hong Kong courts. Angolo Flowers may revise these terms and conditions at any time without prior notice. If any dispute arises, Angolo Flowers determination shall be final. Where these terms and conditions are available in English, the Chinese version is the governing version and shall prevail whenever there is a discrepancy between the two versions.